21st Apr 2026
New IPs available and compensation for existing users
Our new 216 range GTT Dual ISP Residential IP China-Optimized product line is now live. Ping0 currently detects it as residential (as this platform’s detection changes frequently, we cannot guarantee it will continue to show as residential in the future; please refer to the status at the time of purchase and ipinfo.io), with excellent IP quality ...
28th Mar 2026
Notice of Update to Our IP Attribute Determination Standard
Dear Valued Customer,
To reduce misunderstandings and after-sales disputes caused by differences in database sources, identification logic, update frequency, and display methods among third-party IP lookup platforms, effective immediately, NovixLink will use the results shown on IPinfo.io as the sole standard for all product descriptions, ...
25th Feb 2026
Alipay BUG Fixed
Dear Valued Customer,
Due to API changes from our payment processor, our website briefly experienced issues such as a blank page during payment and cases where a payment was successful but displayed as failed. We have now completed a full fix to ensure this will not happen again, and we have properly processed the orders we have identified as ...
14th Feb 2026
February Holiday Schedule
Dear Valued Customer,
Due to the Chinese New Year holiday, starting today we will delay part of our manual support service. We will resume normal business operations on February 25 (Toronto, Canada time). During the holiday, all servers will remain online 24/7. However, any requests that require manual handling (including setup assistance, ...
